Frequently Asked Questions

Q: How do I order?
A: Ordering is easy. Click the item you want; select your preferred option (if any are available); click “Add to cart.” Keep adding items to your cart until you’ve got everything you want.

When you want to check everything you have in your cart, just click on the little cart icon in the right side of the black bar at the top of the page. On the cart page you can change the quantity of each product or remove products from your cart.

Once you’re ready to proceed to payment, click “Checkout.” Follow the instructions for payment on the Checkout page. Once payment is received your order, it is packed on the same day, and we’ll send you a tracking number within 24hrs.

Q: Can I pick up my order directly?
A: No. At this time we only fulfill online orders. Pickups are not available until further notice.

Q: Can I place large orders?
A: You can choose any quantity of products up to 500. However, for any orders larger than a typical retail order, we suggest signing up as a wholesaler or as an affiliate. Sign up to be a wholesaler here.

Q: What is the return policy?
A: We have a 30-day, 110% money back return policy. If you are not satisfied with your product please alert us by email and include pictures or text regarding the reason for return. Send the unused portion back to us for a full refund. When sending items for return, please include a note with your name and order number.

Payment:

Q: How do I pay?
A: Currently, we can accept payment by Interac E-transfer. After you check out, we’ll send you an email with easy-to-follow instructions. Interac E-transfers are FREE for you. Once payment is received your order is packaged the same day.

Q: Is there tax?
A: Yes we charge GST on all orders.

Q: What is CBD?
A: CBD is cannabidiol – a compound that belongs to a family of compounds called cannabinoids. Cannabinoids also include other compounds you’ve probably heard of like THC. CBD and THC are both cannabinoids. Like CBD, THC is a cannabinoid produced by hemp and cannabis plants.

However, unlike THC, CBD cannot get you high. CBD has powerful anti-inflammatory effects and interacts with the human endocannabinoid system through various receptors including CB1 and CB2. The endocannabinoid system interacts and “regulates” all other major bodily systems.

Shipping and Delivery:

Q: How long does shipping take?
A: Ordinarily, 2-5 days. Canada Post guarantees 2-day shipping with Xpresspost. However, since the onset of the COVID-19 crisis, Canada Post has notified the public that it can no longer guarantee delivery times. Currently, shipping usually takes between 2-5 business days.

Once your payment is received, we send you a tracking number so you can track your package on the Canada Post website.  If you have problems with tracking or shipping, please contact us as soon as possible so we can help solve the problem.

Q: How is it shipped?
A: We use Canada Post Xpresspost.

Q: How much is shipping?
A: It is $19, but FREE for all orders over $150!

Q: Where do you ship?
A: Anywhere in Canada.

Q: What if my order is stuck in transit
A: If you are experiencing any issues with shipping or tracking, please contact us as soon as possible. We’ll inquire with Canada Post and monitor the tracking number. In the case where Canada Post is not able to locate an undelivered parcel after 2 weeks, we will re-send your order free of charge.

Privacy Policy:

Ethical Botanicals

This privacy policy (“policy”) will help you understand how Ethical Botanicals (“us”, “we”, “our”) uses and protects the data you provide to us when you visit and use [website] (“website”, “service”).

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

What User Data We Collect

When you visit the website, we may collect the following data:

  • Your IP address.
  • Your contact information and email address.
  • Other information such as interests and preferences.
  • Data profile regarding your online behavior on our website.

Why We Collect Your Data

We are collecting your data for several reasons:

  • To better understand your needs.
  • To improve our services and products.
  • To send you promotional emails containing the information we think you will find interesting.
  • To contact you to fill out surveys and participate in other types of market research.
  • To customize our website according to your online behavior and personal preferences.

Safeguarding and Securing the Data

Ethical Botanicals is committed to securing your data and keeping it confidential. Ethical Botanicals has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Our Cookie Policy

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit).

The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser. (Provide links for cookie settings for major internet browsers).

Links to Other Websites

Our website contains links that lead to other websites. If you click on these links Ethical Botanicals is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

  • When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don’t want to disclose your personal information.
  • If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.

Ethical Botanicals will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.